Frequently Asked Questions
Q: Where are your products made?
A: They are made with love in the USA and EU
Q: Are all of your products Vegan and Cruelty Free?
Q: Are your products made with animal products or bi-products?
Q: Where are your head offices located?
A: Montreal, Quebec Canada
Q: Where do your products ship from?
A: They ship from our warehouse in Chicago or our Warehouse in the UK
Q: I don't like the shade I ordered...
A: We do our best to accurately depict the colours on our site however, everyones screen is calibrated differently. Send us an email to firstname.lastname@example.org and we will see what we can do.
Q: What do I receive with the subscription?
A: It does not matter what option you choose (3, 6, or 9 month) you will receive 2 products in each box. This can be a combo of any of the products we offer on our site. There is no colour and or product selection. Who doesn't love a surprise?
Q: How long does it take to ship?
A: All orders are processed within 24-hours on a weekday provided you did not order anything on backorder. During holidays/weekends your order will be processed the next business day. Orders shipping within the USA take 2-7 business days. Orders shipping to Canada can take 3-10 business days. Orders shipping internationally can take 4-15 business days. We can control a lot but cant control customs, the weather and the postal service. But we do our best to get your package to you ASAP.
Q: I ordered something on backorder/pre-order what happens now?
A: Normally anything on back-order or pre-order takes 2 weeks or less to arrive at one of our warehouses. As soon as it arrives it goes out. Your entire order will ship together once the back/pre-ordered item arrives.