FAQ

Q: Who owns Trust Fund Beauty? 

A: TFB is independently female owned and founded. We are a completely indie brand. No large parent company/conglomerate here!

 

Q: Where are your products made?

A: Our products are made with love in the USA and in Asia. 

 

 

Q: Are all of your products Vegan and Cruelty-Free?

A: Yes, and we are PETA and Leaping Bunny® Certified!

 

Q: How are you working toward becoming a more sustainable brand?

A: We've been working on some exciting initiatives and partnerships which are helping to offset our carbon emission and plastic consumption. Pachama and TerraCycle are just 2 of the organizations we are partnering with. We will be offering a mail-back program to safely dispose of your empties and we've changed to varnish printing so all of our outer packaging is now fully recyclable!

 

Q: How can I insure my TFB order and track it?

A: We've partnered with Route to optimize your shopping experience. Once you opt in to their $0.98 insurance policy at checkout you gain access to their app which offers live-time tracking. It also provides you with full coverage on your order. Sh*t happens. Be worry-free with Route and protect your TFB order against lost, damaged, or stolen items.

 

Q: Are your products made with animal products or bi-products?

A: NEVER. 

 

Q:  Is the palm oil sustainably sourced?

A: Yes, we only use sustainable palm oil (if the formula contains palm oil).

 

Q: Is the mica used ethical?

A: Yes, our mica supplier has passed the BSCI audit and the facilities are regularly vetted to ensure no child labour.

 

Q: Is the titanium oxide you use non-nano?

A: Yes, we only use non-nano titanium dioxide in our formulas. 

 

Q: Where are your head offices located?

A: Montreal, Quebec, Canada.

 

Q: Where do your products ship from?

A: Our products ship worldwide from our warehouse in Chicago. 

 

Q: The shade I ordered is not what I expected...

A: While we do our best to accurately depict the colours on our site, everyone's screen is calibrated differently. Please send an email to contact@trustfundbeauty.com and we would be happy to do our best to help. 

  

Q: How long does it take to ship?

A: All orders are processed within 24-hours Monday - Friday. Orders shipping within the USA should take approximately 2-7 business days. Orders shipping to Canada can take approximately 5-10 business days. Orders shipping internationally can take approximately 10-15 business days. We'd love to be able to account for customs, weather and carrier delays but no one's perfect.